on 10-02-2022 17:26. . Speed. -a power cable for the hub's adapter. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Options. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Plus, again optionally, a cable will be run to a phone socket for the phone service. Tudor. Volt. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I cannot find a Virgin wall. YNAB enthusiast and extreme coupon-er. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Ordered VM broadband and was recommended by the website to select the self quick install option. Hi there , welcome to our forum and thanks for your post. Options. on 14-09-2022 12:00. If you can get Quickstart, you can choose one of two delivery options. Get virgin engineer to move the wall socket. 3K;. The phone has been plugged into a wall socket and was working fine for years. We'd love to assist with this, I will send you a PM here soon so we can look into what's. VM BB TV Landline. Well I can't seem to find anything like that and the closest thing I can find is a. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. on 05-09-2023 20:36. I was sent the pack as. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Reply. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. Re: No wall socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. . A second telephone is plugged into a wall socket downstairs with the Virgin number. Help; Virgin Media Virgin Media Community. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Options. My Virgin Media App. Hi there @vmcusto1, welcome to our forum and thanks for your post. TV on the go. Mark as New; Bookmark this message;. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. QuickStart, set up and connections. V6. Hi there @harpreetsingh21. on 03-08-2020 18:05. I've looked for an external box but cannot. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Broadband. I can only find the TV socket. 1 ACCEPTED SOLUTION. However no idea of how long that might take. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. We have tried plugging it into the only box we found it would fit but no luck. You have at least tested the ringing capacitor issue in the diagnostic process. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. QuickStart, set up and connections. I'm sorry to hear about the missing wall socket. That is a rooftop aerial outlet for Freeview TV. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Tudor. 9. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. . To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Virgin Mobile. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Browse Virgin Media Virgin Media Community. Broadband. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Tudor. Networking and WiFi. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. on a domestic hub you look at the values thus. I was told when purchasing the broadband package that fibre was available here and already in. I'm a Very Insightful Person, I'm here to share knowledge, I don't. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Community; Volt. SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Virgin Media; My Virgin Media; Shop;. 15 March 2021 at 12:49PM. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. Kit arrived today…no wall box so unable to install. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. 194. My VM Router is is my office adjacent to hall. Networking and WiFi. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. There will be two distinct input lines coming from each end of the socket. AnthonyRaw1986. This seems to be the only way that i can speak to someone about the issue. 4 weeks ago. We're here to help. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Speed. I've got 2 wall sockets that I think are likely. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. No internet, unfortunately. cable. Connect the Hub’s power cable with the blue tab. I have also checked outside and there is no box either on my property or on my boundary wall. Nothing has happened. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Gaming Support. SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. No Virgin Media wall socket on 16-10-2022 18:45. 0 Kudos ReplyYep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. There is an external brown box and. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. 03. No virgin media wall socket tired_man. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. A Virgin Media wall socket is simply a point of entry into your home. When ordered it didn't say anything about needing a VM wall socket. Your number will transfer to the Virgin socket. - 5201249. I have a new quick start package . Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Dave. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Call the pre-installation and delivery team on 0800 052 1734. Don’t plug the power cable into a plug socket yet. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Virgin Media Community. Reply. Joining in Options. Is it necessary to plug the cable to socket for having wifi, if so what can I. Virgin Media; My Virgin Media;. Turn on and start the hub. No Virgin wall socket. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. Only an aerial cable (pictured below) connected to a box outside my flat. Or you may be quicker than average! You won’t be involved the whole time. No wall socket to connect. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Jack14102. However, I do not have any of the specified wall sockets available. Please help. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Some new sockets may look like one of the below. 97K; 1. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. 08K; 2. on 03-08-2020 18:05. 33. Second, you'll likely need a manned installation for your VM services. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. just moved in, can see the brown cable coming in from outside but there's no VM. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Went outside and there appears to be nothing on the other side (maybe removed). Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Can anyone please help me. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Packages. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. Home Phone. Trace any cables coming out of it and check the ends of them. Virgin cables must only be provided by isolated sockets provided by Virgin Media. on 01-12-2022 11:22. -a power cable for the hub's adapter. Thank you for the tel no. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. . I've got the same problem as above. Options. Explain what needs to be done and book an engineer visit. QuickStart, set up and connections. Get the Hub ready by connecting the wires. TiVo. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. V6. 4 weeks ago. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. I have a separate Virgin media feed into the house, with TV and broadband. Can't get through to anybody for help! 0. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. No Virgin media wall socket JakeDobinson. But I have no Virgin Media Wall socket in my house. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. It seems that I need an electrian to install a wall socket. Various cable mediums are used in modern systems to transmit data. Home. Can I use one of three splitter cables? The middle one is labelled Virgin media. Hi I have just moved home and have the quick start broadband, we have no wall socket available. I've tried looking but can't see a way to book an engineer for this? Thank you. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin TV 360. Gaming Support. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The existing cables will be screw-on (11 mm spanner or pliers required). Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. both appear. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi team . Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Networking and WiFi. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. All the wall sockets I can see are for BT. . virgin media internal wall box. First picture is telephone socket which is now not used. I would love to help you get your service installed. As you can see in the photos, the phone point is far. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. 2020 = £1,191,76. I would love to help you get your service installed. Community; Volt. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. TV. Sign in; Sign up; Community home;. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. to be phone lines. Once connected it directly to a hub, a little bit loose, but then interne. There is no fibre socket in this house. on 25-09-2022 15:41. We all know and love the internet and TV services that can enter our homes through entry points. My Virgin Media App. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. on 15-04-2023 16:54. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media; My Virgin Media. Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Networking and WiFi. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. We would like to show you a description here but the site won’t allow us. Virgin Mobile. 9. SpeedI'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. 85K; Tudor. Here we are nearly 1 week after and she can't get a dial tone through the hub or receive or. I set up the hub using the Telewest socket. The wall box may be branded with the logos of an old cable TV company (not VM). Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. . Email. I was told when purchasing the broadband package that fibre was available. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Volt. There are multiple different branded wall boxes inside our flat but none. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Virgin TV 360. Broadband. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. log into hub3 - 192. Networking and WiFi. But I have no Virgin Media Wall socket in my - 5405516. Re: No Wall Socket for Quickstart. TV. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. TiVo. All the wall sockets I can see are for BT. Aug 8, 2019. May I know which one I can connect. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Occasionally only a very short stub of wire is left behind often hidden within. QuickStart, set up and connections. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). The internal wall boxes are mostly oblong. on 18-05-2022 19:55. Sometimes there is no wall box, just a trailing cable. I don't work for Virgin Media. Is there likey to be any problem with this, such as degraded of weaker. 0 Kudos. 1) remove the attenuator from the existing cable, plug it into back of hub. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Vonage 2nd line. My previous sky microfilter attached here. Rob. I cannot find a Virgin wall socket within my flat. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse Virgin Media Virgin Media Community. But I have no Virgin Media Wall socket in my house. Sometimes there is no wall box, just a trailing cable. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Getting Connected with Virgin Media is easy when you have a wall socket. Community FAQ Sign in. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There’s even no BT wall socket. The wall socket has a thick plug bit. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Try the automated service status number 0800 561 0061 to check for any faults in your area. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The NTL cable termination box is outside. QuickStart, set up and connections. Don’t plug the power cable into a plug socket yet. #2. on 23-10-2022 13:36. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I’ve tried calling the various numbers for help but every call seemingly fails. 2. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Stream from Virgin Media. The new cables from your Quick Start kit will be push fit. VM BB TV Landline. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. . ThanksOverall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Options. Some of the cables hanging out the wall were cut off after the house improvements. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The only things visible inside the house are: a openreach Master socket 5. . I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Go to my local Virgin. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. Hi, Same problem here. Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. No TV.